Frequently Asked Questions
Please click on the following to find answers to our most commonly asked questions about Alaska ziplining and our tours.
1. Who can zip & what are the restrictions?
Anyone age 10 and above who weighs between 80 and 270 pounds, is in good physical condition and has average strength and mobility.
Participants must have and be able to use all of their limbs and be able to control speed by applying gentle downward pressure on the cable with leather gloves.
Each participant must be able to pull themselves along the zip cable a few feet in the event they lose momentum before reaching the landing platform.
Participants should be comfortable with heights. Guests with a chronic fear of heights should not participate.
Notify us prior to the tour If you have any medical conditions of any kind, which limit your physical activity.
You will not be allowed to participate If you are pregnant, have heart, leg, arm or back problems, or any other serious illnesses (for example: epilepsy/seizure disorders).
You must not be under the influence of alcohol, illegal drugs, or impairing legal drugs.
Stoney Creek Canopy Adventures reserves the right to exclude anyone from participating in any and all activities for any reason which might compromise the health and safety of you, our clients, and our staff. Exceptions to any requirements are at the discretion of the management.
2. Do I need to sign a waiver?
Zipline Tours, like many other recreational adventures, carry inherent risks. All participants will be required to review & sign the Assumption of Risks/Liability Release form.
Forms will be provided electronically when making reservations. Participants under the age of 18 will need a parent or guardian signature.
3. What should I wear?
All guests will be required to wear sturdy closed-toe shoes.
Long pants and layered clothing are encouraged.
Please remove all valuables, personal electronics, loose or dangling jewelry.
Tie back and secure long hair.
4. Are kids allowed to zip without an adult?
We require all youth (ages 10-14) to be accompanied by a participating adult (18 or older).
Guests age 15-17 may participate without an adult, however a responsible adult must be present in the town of Talkeetna and must be reachable by cell phone during the tour times.
5. My 10 year old only weighs 70 lbs, can he/she still zip?
Our weight and age restrictions are put in place for your safety and enjoyment of the tour. Unfortunately there are no exceptions.
6. Can I go to the course and not participate on the zipine?
Our zipline course is built in the canopy of the surrounding forest. Unfortunately, the dense vegetation does not allow for spectator viewing during the tours. We do not allow non-participants at the course.
7. Can I bring a camera?
Cameras are welcome; however, you are solely responsible for its transport and condition. We cannot be responsible for any valuables dropped or damaged from the tour. You must have a lanyard that can secure your equipment to your harness or keep in a zipped pocket.
We also offer a Photo Package - ask us about it!
8. Can a visually impaired or blind person participate?
Denali Zipline Tours accepts customers who are visually impaired or blind.
Please notify us in advance before making a reservation and visit our policies & requirements page for more detail.
9. Tell me more about the tour.
The tour is approximately 3 hours door to door. After gearing up, there is a short ground school practice before you start, we want you to be comfortable and enjoy your tour. There are 9 ziplines 2 suspension bridges and two additional obstacles. There are a maximum of 8 participants per tour.
10. What is the cost?
Adults (ages 15 & older): $149.00, Youth (ages 10-14): $119.00. Group rates are available for groups of 8 or more guests booking together.
11. Do you require a deposit?
A 100% deposit is due at the time of the reservation. We have a very friendly cancellation policy so you can make a reservation – worry free! We accept Visa, MasterCard, American Express, and Discover.
12. What is your cancellation/refund policy?
If you cancel more than 48 hours before your scheduled trip, a fee of $25 will be charged for each participant. Tours are non-refundable and non-changeable within 48 hours of your scheduled trip departure. No shows are responsible for 100% of trip fees.
13. Do we still go if it is raining?
Yes. We zip rain or shine! However, on occasion due to high winds and/or lightning, your trip may be cancelled by Denali Zipline Tours in which case you will have the opportunity to reschedule or be fully refunded.
14. Is there a minimum for the tour to operate?
Minimum capacity is 2 persons. We reserve the right to cancel a tour due to insufficient reservations. We will do all we can to reschedule your tour or a refund will be provided.
15. How can I make reservations?
You can check availability & make reservations securely online by clicking the "Book Now" button on our website, or by calling our office at (907) 733-3988, toll-free (855) 733-3988.
16. What happens if I am late?
We operate on a strick time schedule with little to no wiggle room. Late arrivals and no shows will not be refunded. Please be sure to arrive in Talkeetna before the required check-in time.
17. Should I tip my guides?
If you had a great time, it is common to tip between 10%-20%.
18. What else is there to do in Talkeetna?
Talkeetna is full of history and there are so many things to do, you may want to stay many days in a row! Find out more about visiting Talkeetna.
19. Where can I spend the night in Talkeetna?
There are many lodging choices in Talkeetna. The best place to see what’s available is on the Talkeetna Chamber of Commerce website.
20. How long is the drive from Anchorage to Talkeetna?
It takes about 2 hours and 15 minutes from Anchorage to Talkeetna. Here are directions.
21. How far is it from Denali National Park or Fairbanks to Talkeetna?
This scenic road trip takes about 3 and a half hours from the Park Entrance and 5 hours from Fairbanks. Here are directions.