JOB DESCRIPTIONS

ZIPLINE GUIDE
  • Must have a working knowledge of course components and course gear and be comfortable working at heights.
  • Responsible for overseeing the progress of an assigned group. Supervises the work of any sweep Guide or Guide Trainee assigned to the group / Sweep guide – Responsible for assisting the Lead Guide in supervising the progress of an assigned participant group.
  • Must be able to conduct a complete inspection of all course components and of all course gear.
  • Must be able to fit harnesses and helmets correctly and to supervise the use of all personal safety equipment.
  • Must be able to lead a Participant Orientation Session and conduct a proper screening of course applicants / Sweep guide – will assist in this procedure.
  • Must be able to set up and conduct a course rescue takedown from any point on the course within a set time limit, using the contents of an Emergency Takedown Kit.
  • Guides are expected to keep their skills/certifications current through active guiding and ongoing skills development sessions.
  • Lead guides must be able to openly express concerns and/or ideas to course manager & general manager.
OFFICE STAFF
  • Provide friendly and professional customer service at all times
  • Assists customers, travel agents and tour operators in person, in a positive manner, via phone, fax, and email with information about tours, services and options, including prices, times, and general tour information.
  • Assists with product sales promotion to customers.
  • Accurately completes reservations on computer-based reservations system.
  • Responsible for daily accounting reports and a balanced till at the end of each shift, including collection of all vouchers.
  • Ensures customers are sent necessary product and reservation documents in a timely manner.
  • Complete and maintain paperwork as it relates to vouchers and gift certificates.
  • Works with supervisors/managers to effectively resolve customer complaints and issues.
  • Performs other duties as are appropriate and as assigned.
DRIVER
  • Provide friendly and professional customer service at all times.
  • Complete and maintain driver daily paperwork.
  • Works with supervisors/managers to effectively resolve customer complaints and issues.
  • Performs other duties as are appropriate and as assigned.
  • Must have clean driving record and must have completed Denali Zipline Tour’s driver release form.
  • Ensure guests make it to and from the course in a safe and timely manner.
  • Keep company vehicles in clean and in running order.
  • Be able to screen guests for tours.

Ready to apply? Visit the employment page for an application.